Your rights when shopping (including online shopping) are explained. Where to get help with complaints, debt problems and disputes.

Where to go for help (opens new window).

For all general enquiries and guidance on consumer complaints contact:

Enquiries on: 0845 722 4499.  Email: enquiries@oft.gsi.gov.uk.

The Citizens Advice Bureau’s (CAB’s) online Advice Guide offers a wide range of advice and information on your rights including debt and consumer issues, benefits, housing, legal matters.  For more details visit the CAB's Advice Guide website or alternatively click on some of the quick links below:

List of Benefits (opens new window).

Help with Council Tax (opens new window).

Housing Benefit (opens new window).

Income Support (opens new window).

Leicestershire Citizens Advice Bureaux (opens new window).

For more local CAB services please visit Local Organisations from CareOnLine's home page.

The Health and Safety Executive website provides guidance and information on various workplace health and safety issues covering areas such as nuclear installations and mines, factories, farms, hospitals and schools, the movement of dangerous goods and substances, railway safety, and many other aspects of the protection both of workers and the public.

A free service to stop a lot of the unrequested advertising material addressed to you personally (junk mail).  You can register your address and they will stop these people sending you material - you can also register to stop direct mail being sent tosomeone who has died. It will not stop market research and companies who are not selling directly.

Phone: 0207 291 3310. Email: mps@dma.org.uk.

Or, Enter your details to register (opens new window).

There is also a Telephone Preference Service (opens new window), to help reduce nuisance phone calls.

The British and Irish Ombudsman Association (BIOA) directory lists the ombudsmen and other complaint-handling bodies who may be able to help you, if you have a complaint.

For further information contact the: Secretary, 94 Milner Drive, Twickenham, Middlesex, TW2 7PJ.

Phone / Fax: 02 08 8 94 92 72.  E-mail: secretary@bioa.org.uk.